The first port of call if your optical instrument requires service or repair should be with the dealer who supplied you with the product. We at Optical Hardware do not supply directly to consumers, we ask you to work through our dealers wherever possible.
If your instrument has developed a fault which is covered under guarantee then you should always contact the dealer who supplied the product. As well as your statutory rights as a consumer, all good sellers will work hard to ensure that your problem is resolved quickly and efficiently.
If the product can be repaired quickly then your dealer should be able complete this. If a quick repair is not possible they will usually be able to exchange the product for the same or an equivellent model
If you cannot contact your dealer please click here
Click here for a quick guide to what is and what isn't usually covered under guarantee
If your instrument is outside the guarantee period, has a fault which isn't covered under guarantee or just requires a service or a clean then you should still contact the dealer who originally supplied the product. Your dealer should be able to accept chargeable service and repair work for our instruments and will be able to ship them to our workshop where necessary.
If you cannot contact the original dealer, you could contact any other stockist of our product. Most will be happy to accept chargeable service and repair work and have a system in place to refer products to our workshop where necessary.
Click here for a list our stockists
or if you cannot locate a stockist, please click here.
We provide an excellent back-up service for our dealer network so you can rest assured that any issues will be resolved quickly.
If the instument is covered under an extended period guarantee which offers a number of years cover of parts and labour and a further period of parts only, then any chargeable work would be reduced in cost to reflect the chargeable part only.
You should always present all the original documentation including recepts and copies of the guarantee
when you present an instrument for service or rep[air with the product.
